We are excited to announce that Redbox now features a first-party integration with Uber Direct
Since the launch of Redbox 7.0 in February, our team has worked diligently with Uber Direct to ensure a seamless integration. Just last week, we successfully completed all integration tests, achieving a significant milestone. We are now pleased to invite you to adopt this feature and explore its deployment in your marketplaces.
Similar to our existing integration with Stuart, this new feature harnesses Uber’s advanced delivery technology directly through Redbox, enhancing operational efficiency, reducing costs, and providing access to Uber’s superior rider network.
I’m very much looking forward to this. I’m wondering if someone can be in touch to check an area for me to see if it’s covered by Uber. I have a number of places on hold waiting for me to be able to provide drivers, and this could be ideal.
@Cat I was just sent the delivery rates from Uber, it be great to get a chat to someone about how we can utilise this service and make it profitable. Most in my area are charging £3.50 max for 1mile then it increases from there. Uber <1mile £5, 1mile to 1.5 £5.63, 1,5-2mile £6.25.
I really want to move this along as i’ve a number of business waiting for managed delivery.
I’ve two outlets currently on Managed Delivery with Uber Direct integration went live a few days ago and both have had delivery orders with no issues whatsoever. Hopefully this is the start of many opening up a completely new set of outlets
I’ve a number of managed deliveries completed now and i’ve not had an issue with any of them. It’s opened up the marketplace to a new level. Great work Redbox on this integration.
Ok, I’ve been loving this Uber integration but this weekend it’s sucked. I’ve had drivers accept orders then not turn up on time. Last night one was 1hr and 10mins late, tonight I’ve one 38 mins late and it says on route to outlet. Both these examples are from one chippy and it’s looking terrible.
What can we do about this? I would hate to be billed for these deliveries.
I believe this matter would be best addressed by your Uber account manager. While we typically hear positive feedback about their services, there can occasionally be instances where service may fall below expectations for a variety of reasons. Your account manager will be best placed to investigate and provide further clarity on this. It would be great to provide an update here with any resolution.
