Ok I’ve a few outlets on Uber Direct. Sometimes it’s good. Other times not so good.
My question is. And I hope someone in Redbox can help.
Say a £20 order is placed. 15 is food 1pound is service fee, 4 pound is delivery.
Uber accept the order. Driver is allocated. But then the driver doesn’t show to collect to order so it doesn’t be delivered.
I go into my dashboard on Uber direct.
Uber Cancels the order.
They refund the food about. Which I then go and refund to the customer by the refund button on their order.
I then have to repay the takeaway as they made the food and it went in the bin.
Why does this bill fall on me? Uber should cover the refund amount. But also cover the cost of the order for the takeaway who which incurred the cost of Making and preparing the food just for Uber not to collect.
Hope all this makes sense.