# Uber Direct šŸŽ‰ **URL:** \ **Category:** Announcements\ **Tags:** integration\ **Created:** [14 June 2024 12:32 UTC](https://community.redbox.systems/t/uber-direct/106 "2024-06-14T12:32:27Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Cat](https://dub1.discourse-cdn.com/flex017/user_avatar/community.redbox.systems/cat/32/25_2.png) [@Cat](https://community.redbox.systems/u/Cat)\ **Post date:** [14 June 2024 12:32 UTC](https://community.redbox.systems/t/uber-direct/106/1 "2024-06-14T12:32:27Z")
We are excited to announce that Redbox now features a first-party integration with Uber Direct šŸš—šŸ’Ø šŸŽ‰ Since the launch of Redbox 7.0 in February, our team has worked diligently with Uber Direct to ensure a seamless integration. Just last week, we successfully completed all integration tests, achieving a significant milestone. We are now pleased to invite you to adopt this feature and explore its deployment in your marketplaces. Similar to our existing integration with Stuart, this new feature harnesses Uberā€™s advanced delivery technology directly through Redbox, enhancing operational efficiency, reducing costs, and providing access to Uberā€™s superior rider network. For more information and to start using this feature, please review the [Uber Direct Integration Guide](https://support.redbox.systems/docs/uber-direct-integration). ---
**Author:** ![John](https://avatars.discourse-cdn.com/v4/letter/j/a3d4f5/32.png) [@John](https://community.redbox.systems/u/John)\ **Post date:** [17 June 2024 12:20 UTC](https://community.redbox.systems/t/uber-direct/106/2 "2024-06-17T12:20:45Z")
Iā€™m very much looking forward to this. Iā€™m wondering if someone can be in touch to check an area for me to see if itā€™s covered by Uber. I have a number of places on hold waiting for me to be able to provide drivers, and this could be ideal. ---
**Author:** ![Cat](https://dub1.discourse-cdn.com/flex017/user_avatar/community.redbox.systems/cat/32/25_2.png) [@Cat](https://community.redbox.systems/u/Cat)\ **Post date:** [17 June 2024 12:32 UTC](https://community.redbox.systems/t/uber-direct/106/3 "2024-06-17T12:32:18Z")
Hi John, open a support ticket with us and I will put you in touch with our account manager at Uber Direct. ---
**Author:** ![John](https://avatars.discourse-cdn.com/v4/letter/j/a3d4f5/32.png) [@John](https://community.redbox.systems/u/John)\ **Post date:** [24 June 2024 14:24 UTC](https://community.redbox.systems/t/uber-direct/106/4 "2024-06-24T14:24:16Z")
@Cat I was just sent the delivery rates from Uber, it be great to get a chat to someone about how we can utilise this service and make it profitable. Most in my area are charging Ā£3.50 max for 1mile then it increases from there. Uber \<1mile Ā£5, 1mile to 1.5 Ā£5.63, 1,5-2mile Ā£6.25. I really want to move this along as iā€™ve a number of business waiting for managed delivery. ---
**Author:** ![John](https://avatars.discourse-cdn.com/v4/letter/j/a3d4f5/32.png) [@John](https://community.redbox.systems/u/John)\ **Post date:** [6 August 2024 14:35 UTC](https://community.redbox.systems/t/uber-direct/106/5 "2024-08-06T14:35:37Z")
Iā€™ve two outlets currently on Managed Delivery with Uber Direct integration went live a few days ago and both have had delivery orders with no issues whatsoever. Hopefully this is the start of many opening up a completely new set of outlets ---
**Author:** ![kieron](https://avatars.discourse-cdn.com/v4/letter/k/65b543/32.png) [@kieron](https://community.redbox.systems/u/kieron)\ **Post date:** [7 August 2024 10:17 UTC](https://community.redbox.systems/t/uber-direct/106/6 "2024-08-07T10:17:42Z")
Thatā€™s cool. I need to check if its in my area, but very much doubt it is. ---
**Author:** ![John](https://avatars.discourse-cdn.com/v4/letter/j/a3d4f5/32.png) [@John](https://community.redbox.systems/u/John)\ **Post date:** [6 September 2024 13:31 UTC](https://community.redbox.systems/t/uber-direct/106/7 "2024-09-06T13:31:33Z")
Just wanted to leave this for others to see. Iā€™ve a number of managed deliveries completed now and iā€™ve not had an issue with any of them. Itā€™s opened up the marketplace to a new level. Great work Redbox on this integration. ---
**Author:** ![John](https://avatars.discourse-cdn.com/v4/letter/j/a3d4f5/32.png) [@John](https://community.redbox.systems/u/John)\ **Post date:** [30 November 2024 18:27 UTC](https://community.redbox.systems/t/uber-direct/106/8 "2024-11-30T18:27:07Z")
Ok, Iā€™ve been loving this Uber integration but this weekend itā€™s sucked. Iā€™ve had drivers accept orders then not turn up on time. Last night one was 1hr and 10mins late, tonight Iā€™ve one 38 mins late and it says on route to outlet. Both these examples are from one chippy and itā€™s looking terrible. What can we do about this? I would hate to be billed for these deliveries. ---
**Author:** ![Michael](https://avatars.discourse-cdn.com/v4/letter/m/4bbf92/32.png) [@Michael](https://community.redbox.systems/u/Michael)\ **Post date:** [30 November 2024 23:22 UTC](https://community.redbox.systems/t/uber-direct/106/9 "2024-11-30T23:22:11Z")
I believe this matter would be best addressed by your Uber account manager. While we typically hear positive feedback about their services, there can occasionally be instances where service may fall below expectations for a variety of reasons. Your account manager will be best placed to investigate and provide further clarity on this. It would be great to provide an update here with any resolution. ---
**Author:** ![Michael](https://avatars.discourse-cdn.com/v4/letter/m/4bbf92/32.png) [@Michael](https://community.redbox.systems/u/Michael)\ **Post date:** [2 December 2024 15:10 UTC](https://community.redbox.systems/t/uber-direct/106/10 "2024-12-02T15:10:18Z")
For reference here is the [Uber Direct Refund Policy](https://help.uber.com/en-GB/merchants-and-restaurants/article/uber-direct-refund-policies?nodeId=15254e15-037e-4cd8-bd93-e1c52d9129ec) It does seem to include: > On Time Delivery (Courier At Fault):\*\* Items, Tips and Delivery Fee are refundable (100% or cap). However you will need to check your contract with them to see how they classify ā€œOn Timeā€